Please find below a list of our most commonly asked questions regarding ordering with us.
We are here to help
Ordering Questions
What is your Shipping Policy?
We offer FREE Fedex ground shipping on all orders over $60 to the contiguous 48 U.S. States, plus Hawaii, Alaska & Puerto Rico.
In-stock items ship within 1-2 business days.
Transit times for the contiguous 48 U.S. States will be 1 to 3 days from our Wisconsin warehouse. Please allow at least 7 days transit time to overseas U.S (Hawaii, Alaska & Puerto Rico).
Orders under $60 are charged at $13.79 flat fee.
Orders may be split across multiple shipments, and items ordered on the same day may not ship together depending on their size.
Occasionally, items may be out of stock. You can enter your email address to be informed when the item is back in stock and available to order.
Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM CST on weekdays will not ship until the next business day
Do you ship to US Military Bases APO/DPO/FPO?
We are sorry shipping to US Military Bases is not available at this time.
Do you deliver to Canada?
We are sorry we are currently unable to ship to Canada at this present moment in time.
Where is my order?
Take a look at the tracking information that was sent to you in your shipping confirmation. This email will be separate from your order confirmation, so be careful not to miss it!
Otherwise please Contact Us and we will do our best to assist you.
How can I cancel my order?
Please reach out to sales@nightlark.com with the subject "cancellation request" and we will do our best to stop your order.
If it has already been dispatched then we will advise on the next steps to get the package back to us.
Returns, Exchanges & Order Receipt Issues
What is your 30 day returns policy?
We want you to be 100% satisfied with your purchase, however if for any reason you wish to return your order for a full refund then please send us an email to returns@nightlark.com and include your order number.
Our friendly customer service team will then help assist in you returning the order back to us free of charge.
How do I make an exchange?
If you have received an incorrect item and you wish to change it for another Night Lark product we are happy to accept returns up to 30 days from receipt of goods.
Please send us an email to returns@nightlark.com and include your order number.
Our friendly customer service team will then help assist in you returning the order back to us free of charge.
Once returned we will credit you back to reorder the correct products.
My parcel was damaged or was delivered incorrectly
We are sorry this has happened to your order.
Please take photos of the product and/or packaging to help assist you on this matter. Please reach out to sales@nightlark.com with the subject "order issue" and include your order number.
We will assist you the best we can to resolve this as quick as possible!
My order is lost
We are sorry this has happened to your order.
Please reach out to sales@nightlark.com with the subject "order lost" and include your order number .
We will assist you the best we can to resolve this as quick as possible!
STILL HAVE ANY OTHER QUESTIONS?
Send us an email sales@nightlark.com
We will reply back as soon as possible
